Making the Case for Robotic Process Automation (RPA)
Reward Your Employees
Reward your employees by automating boring, simple, repetitive work. Automating these mundane tasks alleviates boredom and frustration while keeping your employees engaged. Robotic Process Automation can lead to the creation of higher-skilled positions and to higher employee satisfaction.
RPA allows employees to add more value by doing the interesting “human” work we were designed for: flexing our minds with meaningful thought, analysis and skills. You’ll have happier, more engaged employees, which translates into happier, more satisfied customers. What’s more, your office will be more efficient and streamlined, which improves KPIs across the board.
RPA robots are faster and more accurate than humans. No matter how competent your agents, they are always susceptible to basic human error. By automating those tasks, you can reduce errors to next to zero. RPA minimizes manual processes and reduces errors since the robotic process is programmed to specifically and correctly execute a series of process steps. Cognitive RPA helps in business continuity as automation leads to enhanced disaster recovery processes.
Further, compliance requirements can be embedded into RPA’s automated rules, reducing internal risks to processes and data.
Automation is extremely cost effective. The ROI is unmistakable, and users reap visible benefits in weeks, not months or years. With more financial flexibility and profitability, you can better meet the needs of your clients and improve the bottom line.
RPA lowers labor expenses (think dollar cost averaging, not FTE cuts) by enabling your agents and back-office teams to optimize their time doing higher-value work, rather than wasting minutes and hours on routine, mindless tasks. In a review of IT outsourcing services (ISG Launches ISG Automation Index, September 26, 2016), researchers found that productivity and profits rose significantly in organizations that implemented automation. “Cost savings range from 26 percent to 66 percent, depending on the service tower, with 14 to 28 percentage points of these savings directly attributable to automation,” according to the report. “This higher level of savings compares with typical cost savings of 20 percent to 30 percent from traditional labor arbitrage and process improvements alone.”